FAQ & Site Info
We only offer natural gemstones.Our AAA quality gems are very well cut, with lively brilliance and very good polish. MOWTA selects superior gems in each variety so that they complement each other in styles with multiple gems. Most gemstones we sell are eye-clean, which means there are no visible inclusions. There will no be exactly exist the same stone in natural gemstone and our items are all the natural gem. May be will have color difference between physical and picture. So,perfectionist prudent to buy.
We make it a priority to use high quality gemstones in all of our jewelry, and we try to make our pictures match our real items as closely as possible. In many cases, the gems in the jewelry you receive will actually look better than they do in the pictures. However, you need to read the item description carefully, where we have clearly stated the dimension of the gems and the jewelry, because we have the pictures enlarged in order to show all the detail. And you also need to note the color variations. Since all of our gemstones are natural, the color of the natural gemstones can’t be exactly the same. What’s more, the color of gemstones may vary in different monitors. If you are particular about the color of gemstones, please email us.
Currently, we only accept payment methods by PayPal.
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We're to offer FREE shipping on every order. We will provide tracking number and most orders are shipped via UPS, DHL, or Fedex. Shipping time varies from 5 to 12 days. Due to uncertainty caused by customs clearance processes, guaranteed arrival times listed on the Web site apply to Chinese shipping addresses only.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. Please be advised that MOWTA has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewelry Consultants to assist in estimating import duties. Please contact your local customs office for further details.
We offer 30 day money-back return policy on MOWTA piece. Just send your jewelry back in its original unworn condition for a full refund - it's that simple. All you pay is the return shipping. Each returned piece must have its original tag attached. You will be very delighted with our jewelry pieces and services if you are a serious buyer. If we were in your country, we would be glad to offer a no questions asked money back guarantee to delight you. Now that we are located in China, we kindly remind you that the expensive international shipping fees should be taken into account before you want to return your order. In fact, you needn't worry about this issue at all. In the past several years, none of our existing customers have been unhappy with our jewelry pieces and customer services. We will do our very best to exceed your high expectations, and make you a very happy customer. Thank you very much.
If you receive damaged items, try to take a photo of the package and refuse to accept it. In this case, please email us: firstname.lastname@example.org as soon as possible.
We are the Chinese jewelry manufacturers for overseas direct sales points, without any middle resale.